Reference

Open birowin Terms & Conditions before account access

birowin Terms & Conditions explain what you accept when opening an account, using DANA or QRIS, and entering the lobby from Indonesia.

Account rulesWallet conditionsData choicesPolicy contact
birowin Open birowin Terms & Conditions before account access
POLICY CONTACT

Check policy help before opening your account

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

Account wording Ask us to clarify a clause before you complete phone verification or continue with…
Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt…
Change request If your personal details or communication choices need correction, contact us through the listed…
ACCOUNT SAFEGUARDS

Protect your account under these terms

Our handling of this policy starts with the account record you create and the choices you make after access.

Data handling

We use account details to provide access, process requested wallet actions and respond to policy questions. When a check is needed, we connect the request to your verified account record.

Cookie choices

Cookies may remember session settings and help the account path work across your device. Our policy wording explains the available choices and how to ask about cookie-related data.

Account security

Phone verification can be required before account access or a requested change. Do not share your password or verification code, and contact support if those details may be exposed.

Record retention

We retain account and transaction records for the period described in the applicable policy wording. This supports account questions, wallet matching and requests made after a transaction.

Correction requests

You can ask us to correct inaccurate account details through the listed contact route. Include the affected field and phone number so we can verify the request safely.

Policy owner

For questions about Terms & Conditions, data handling or access decisions, use the support contact displayed in your account area. We direct the request to the team handling that policy.

Find Terms & Conditions answers quickly

These answers address the policy searches we hear most often before account access. If your situation involves a specific wallet receipt, phone verification result or local eligibility question, send those details through the account support route so we can check the applicable wording.

They cover account creation, phone verification, access, wallet activity, account security, data handling, policy changes and contact routes. They apply when you use the service where local law permits.

Yes. The Terms & Conditions require wallet activity through DANA, OVO, GoPay or QRIS to match your verified account details. Follow the displayed bank transfer or virtual account instructions too.

Yes. Send a correction request through the support contact shown in your account area. State the incorrect field and account phone number; we may request verification before making the change.

Phone verification links account access to the details you provide and helps us handle wallet or policy requests safely. We may require it before access or an account change.

Use the listed account support route and mention the decision, your account phone number and any displayed reference. We will direct the request to the team handling the relevant policy.

Cookies can keep session settings available on your device and support the account path. The policy explains the choices available and how you can ask about cookie-related data.

The current wording is published on this Terms & Conditions page, including any effective-date change. Read it before account access, especially when using wallets or entering the lobby.